Return and Refund Policy

🔄 Return Policy – VEDOXA

At VEDOXA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return your item in accordance with the conditions below for a full refund, or contact us in the event of a manufacturing defect.

1. Return Period

You have 15 days from the date of delivery to submit a return request, provided that the item meets all eligibility conditions listed below.

2. Refund Eligibility Conditions

To qualify for a full refund, the returned product must meet all of the following conditions:

• The product must be in its original condition, with no holes, cuts, tears, or visible damage
• The product must not have been used excessively or improperly
• All original items must be returned (packaging, accessories, manuals, etc.)
• The product must be returned in its original packaging, clean and in good condition

⚠️ Any return that does not meet these conditions will not be eligible for a refund.

3. Manufacturing Defects

If you believe your product has a manufacturing defect, please contact us within 30 days of the delivery date at:

📧 contact.vedoxa@gmail.com

Please include in your message:

• Your order number
• A detailed description of the defect
• Clear photos showing the issue

Our team will review your request and provide an appropriate solution, such as a replacement or refund, depending on the situation.

4. Return Procedure

To initiate a return, please contact us by email at:

📧 contact@vedoxa.com

Please include in your request:

• Your order number
• The reason for the return
• Photos of the product and included items showing their condition

Once your return is approved, we will provide you with the return address.

📦 Return shipping costs are the responsibility of the customer, except in cases of confirmed manufacturing defects.

If you have any questions or need assistance, our customer support team is available to help.