Shipping Policy

📦 Delivery Policy – VEDOXA

At VEDOXA, we are committed to providing fast, reliable, and secure shipping for every order. Please find below the details of our shipping policy.

1. Order Processing Time

All orders are prepared and shipped within 24 to 48 business hours after payment confirmation.

Once your order has been shipped, you will receive a confirmation email with a tracking number.

2. Delivery Times

Delivery times vary depending on your location. On average, orders are delivered within 5 to 8 business days after shipment.

⚠️ Important: These delivery times are estimates and may be affected by periods of high demand (promotions, holidays, strikes, etc.) or delays beyond our control (weather conditions, carriers, customs, etc.).

3. Shipping Fees

Shipping fees are automatically calculated at checkout based on the delivery address provided.

We offer standard tracked shipping so you can follow your package with peace of mind.

4. Carriers and Order Tracking

We work with trusted shipping carriers to ensure safe and timely delivery.

A tracking number will be sent to you by email once your order has been shipped, allowing you to track your package in real time.

5. Delivery Address and Errors

It is the customer’s responsibility to provide an accurate delivery address when placing an order.

VEDOXA cannot be held responsible for delays or lost packages caused by an incorrect or incomplete address.

In the event of a returned or reshipped package, reshipping costs will be the responsibility of the customer.

6. Delayed or Missing Packages

If your order is delayed, we invite you to first check the tracking information sent to your email.

📩 For any assistance, please contact our customer support at:
contact@vedoxa.com

7. Damaged Packages Upon Arrival

If your package arrives damaged:

1️⃣ Take clear photos of the package and the damaged product
2️⃣ Contact us within 48 hours of delivery at: contact@vedoxa.com
3️⃣ Our team will provide an appropriate solution (replacement or refund depending on the situation)